Home > Customer Service > General Terms and Conditions
General Terms and Conditions
Customer and Technical Support
Business Hours: 8:00 AM to 5:00 PM Central Time, Monday through Friday.
- Phone: 800-336-1976; Fax: 800-336-2801
- E-mail:
- Mail: 5401 Smetana Drive, Minnetonka, Minnesota 55343
- Web Site: engproducts.com
Product Warranty
Engineered Products Company warrants that the products described herein, will be furnished free from defects in material and workmanship for 1 year. Any exceptions will be indicated on the product or packaging.
Engineered Products Company’s sole obligation for any breach of warranty under the terms herein shall be, at our option, to repair or provide replacement for the product to which such warranty is breached, or to return all payments made with respect to such product. Any product(s) that are deemed to be defective must be specified by the Purchaser in a written notice to Engineered Products Company’s Warranty Department within 1 year after receipt of such goods. Under no circumstances will Engineered Products Company be liable for loss of profits or incidental, indirect, consequential or special damages of any kind beyond the replacement cost of the defective merchandise.
Engineered Products Company shall not be liable for any losses arising from governmental action, an act of God, or the result of war, riot, strikes, civil commotion, sovereign conduct, or the act or conduct of any person or persons not party to or associated with Engineered Products Company.
Guaranteed Sales Policy
Engineered Products Company guarantees the sale of its standard catalog product(s), from authorized distributors to their customers. If an authorized distributor is not satisfied with their sales movement of our standard catalog product(s), the distributor may request an Return Materials Authorization (RMA) form from either their Engineered Products Company’s Sales Representative or by contacting our Inside Sales Department.
If the product(s) is in the "original" unopened package(s) and is less than 12 months old, upon receipt, 100% credit will be issued. Return freight must be prepaid by the customer. If the product(s) is older than 1 year, but less than two years old, 100% credit will be issued with a corresponding order of equal or greater value. If the product(s) being returned is older than two years old, 100% credit will be issued with a corresponding order of at least two times the value.