Terms and Conditions of Sale

Minimum Order:

The minimum merchandise order is $50.00 for existing customers, excluding any freight charges. Any merchandise order for less than $50.00 will be billed at this minimum amount, plus applicable freight charges.

Shipping:

Most orders placed before 12:00 PM Eastern Time for any of our Standard Catalog Products ship the same business day. Orders placed after 12:00 PM Eastern Time will ship the next business day.

New Customers:

Engineered Products Company (EPCO®) requires an initial purchase of $1,000.00. A minimum of 5 line items must also be included on this sales order from any or all of the following product categories:

• LED and Fluorescent Lighting Products
• Splicing Kits and Heat Shrink Tubing
• Grounding Bonding Products
• Commercial and Residential Accessory Products

Note:

To maintain an open account with Engineered Products Company, all customers must make annual purchases of $1,500 or more.

Payment Terms:

As stated on the invoice. A finance charge of 1.5% per month will be applicable to all outstanding balances beyond the stated terms.

Engineered Products Company accepts VISA, MasterCard, and American Express only. Early payment discounts are not available when paying by credit card. Please be prepared to provide the following information:

• Credit Card Number
• Expiration Date and Three Digit Security Code
• Cardholder Name, Address, and ZIP Code

Discounts:

Discounts listed within this Price Catalog apply only to authorized Engineered Products Company Distributors. To become an authorized Distributor, contact your local Sales Representative or our Inside Sales Department for more information.

Freight Terms:

F.O.B. Shipping Point. Full freight is allowed and will be prepaid by Engineered Products Company on any single order valued at a minimum of $1,500.00. The freight shipment will be via our routing to the Distributor’s Warehouse on sales orders for Standard Catalog Products exceeding $1,500.00 net billing.

For product shipments to Hawaii and Alaska, freight will be prepaid and allowed (based on the above qualifications) only to the United States West Coast point of embarkation.

For shipments to Puerto Rico and the Caribbean, freight will be prepaid and allowed (based on the above qualifications) to Miami, Florida.

For all freight shipments not directed to the Distributor’s warehouse, EPCO will add a flat rate surcharge of $95.00 for delivery to the following locations:

• Construction sites, fairs and/or carnivals, military bases, mine sites, prisons, etc.
• Commercial establishments, residential properties, churches, schools, or other sites not open to the walk-in public during normal business hours.
• Locations with limited access for pickup or delivery service.

The following surcharges are also applicable for arrival notification services:

• $38.00 to Call For Appointment
• $38.00 to Call Consignee Before Delivery
• $88.00 for Inside Delivery or Pickup
• $117.00 - $387.00 for Lift Gate Service
• $103.00 - $124.00 for Residential Delivery or Pickup

These surcharges are applicable to freight shipments less than 500 lbs. Freight shipments over 500 lbs. will cost more.

Prices:

The prices quoted by our authorized Sales Representative are Freight-On-Board, Minnetonka, MN, payable in US dollars. Any quantity price breaks apply per individual part number only; no mixing of part numbers to obtain a lower price is allowed. High volume pricing is available. Please call your local Sales Representative or our Inside Sales Department for a quote. Due to market fluctuation, all prices, terms, and conditions are subject to change without prior notice. We are not responsible for any errors or omissions, or any typographical or electronic errors, and all information is correct to the best of our knowledge.

Out of Stock Items:

Our Sales Representatives will inform you of product availability at the time of order. In the event that we do not have a product in stock at the time you place your order and the product meets our $50.00 order minimum, we will backorder the product and ship to you upon receipt unless you instruct us otherwise.

• Claims for shortages, deductions for price correction(s), or errors must be presented within 30 days from the date of invoice. Claims not reported within this time period will not be allowed.
• Custom Made Products (either published or unpublished) are non-cancelable and non-returnable.
• Claims for Product damage resulting from shipment must first be reported to the delivering carrier (save all packaging and shipping cartons).
• Shorted shipments must be signed for and shortage noted on the bill-of-lading.

Return Policy

To receive a refund, you must pay the return shipping back to our facility at your cost. If the returned item(s) is not in 100% condition as when sold, the returned items will be reviewed by our RMA Manager for a refund percentage if we accept the return.

Note: There is a 20% restocking fee for all products specifically purchased for job-based project business, not into stock products on the dollar amount of your customer’s original sales order. No product(s) can be returned unless written permission has first been obtained from our Inside Sales Department. Our Inside Sales Department will send you a Return Material Authorization (RMA) Number that must be accompanied with your product return (but not written on the returned product).

To return any Product(s), please ensure the following:

• The product(s) must be in new, resalable condition.
• Package your product return carefully to ensure it is received by us in good resalable condition. All LED Vapor Tight Luminaires, RFK Series RetroFit Conversion Kits, T8 LED Tube Linear Luminaires, and Fluorescent Lighting Fixtures must be returned via FED-EX Ground. No exceptions.
• Please ensure the factory packaging, accessories, manuals/literature is included with your return.
• Write your Customer Account Number, Invoice Number, and RMA Number clearly on the outside of your return package.

We do not make any return exceptions for the following:

• Special Order Products or Discontinued Products.
• Any products damaged in route to EPCO caused by improper packaging.
• Any products damaged as a result of improper use.
• Any products with obvious signs of use.

Ship Return via UPS Ground to:

Our Guaranteed Sales Policy

EPCO guarantees the sale of its Standard Catalog Products from authorized distributors to their customers. If an authorized distributor is not satisfied with their sales movement of our Standard Catalog Product(s), the distributor may request a Return Materials Authorization (RMA) Form from either their EPCO Sales Representative or by contacting our Inside Sales Department.

If the product(s) is in the original unopened package in good, resalable condition, and if the product is less than 12 months old, upon receipt, 100% credit will be issued. Freight must be prepaid by the customer. If the product(s) is older than 1 year, but less than two years old, 100% credit will be issued with a corresponding order of equal or greater value. If the product(s) being returned is older than two years old, 100% credit will be issued with a corresponding order of at least two times the value.